Name: HonestPolicy Grade — Chubb
Creator: HonestPolicy

Every figure on this page links to the public government record it was computed from (see Sources & provenance). The grade aggregates the complaint experience of all Chubb underwriting companies identified in each source, listed below with their raw complaint and exposure counts.

Homeowners: A score 74.9/100 · composite relative index 0.34 · 2 signals

Signals

Signal	Year	Group complaints	Group exposure base	Market complaints	Market exposure base	Relative index	Weight
TX Homeowners	2025	2	21,915	1,153	9,068,518	0.72^[tx]	0.3
TX Homeowners	2024	0	22,254	733	9,050,753	0.00^[tx]	0.12

Relative index = (group share of complaints) ÷ (group share of exposure base); 1.00 = market average, lower is better. CA prior-year indices reuse the latest-year exposure mix (CDI publishes exposures for the most recent year only). CA market = the ~50 largest writers CDI studies.

Underwriting companies aggregated into this grade

Source · year(s)	Company	Complaints	Exposure base	Regulator's own ratio
TX · 2025	CHUBB LLOYDS INSURANCE COMPANY OF TEXAS (NAIC 27774)	2	20,839	0.75 (TDI index)
TX · 2025	CHUBB NATIONAL INSURANCE COMPANY (NAIC 10052) (tiny book — below the credibility floor on its own)	0	199	0.0 (TDI index)
TX · 2025	CHUBB CUSTOM INSURANCE COMPANY (NAIC 38989) (tiny book — below the credibility floor on its own)	0	281	0.0 (TDI index)
TX · 2025	FEDERAL INSURANCE COMPANY (NAIC 20281) (tiny book — below the credibility floor on its own)	0	457	0.0 (TDI index)
TX · 2025	GREAT NORTHERN INSURANCE COMPANY (NAIC 20303) (tiny book — below the credibility floor on its own)	0	7	0.0 (TDI index)
TX · 2025	PACIFIC INDEMNITY COMPANY (NAIC 20346) (tiny book — below the credibility floor on its own)	0	8	0.0 (TDI index)
TX · 2025	VIGILANT INSURANCE COMPANY (NAIC 20397) (tiny book — below the credibility floor on its own)	0	124	0.0 (TDI index)
TX · 2024	CHUBB LLOYDS INSURANCE COMPANY OF TEXAS (NAIC 27774)	0	21,755	0.0 (TDI index)
TX · 2024	CHUBB NATIONAL INSURANCE COMPANY (NAIC 10052) (tiny book — below the credibility floor on its own)	0	70	0.0 (TDI index)
TX · 2024	CHUBB CUSTOM INSURANCE COMPANY (NAIC 38989) (tiny book — below the credibility floor on its own)	0	147	0.0 (TDI index)
TX · 2024	FEDERAL INSURANCE COMPANY (NAIC 20281) (tiny book — below the credibility floor on its own)	0	216	0.0 (TDI index)
TX · 2024	GREAT NORTHERN INSURANCE COMPANY (NAIC 20303) (tiny book — below the credibility floor on its own)	0	2	0.0 (TDI index)
TX · 2024	PACIFIC INDEMNITY COMPANY (NAIC 20346) (tiny book — below the credibility floor on its own)	0	3	0.0 (TDI index)
TX · 2024	VIGILANT INSURANCE COMPANY (NAIC 20397) (tiny book — below the credibility floor on its own)	0	61	0.0 (TDI index)

Flagged, not graded

Entities whose group attribution is uncertain are disclosed and excluded from the calculation:

CHUBB EUROPEAN GROUP SE (TX) — non-US Chubb entity, no NAIC ID in TDI data; EXCLUDED
CHUBB SEGUROS MEXICO, S.A. (TX) — Mexican tourist-auto writer, no NAIC ID in TDI data; EXCLUDED

HonestPolicy Grades are calculated independently and without the endorsement of the NAIC, the Texas Department of Insurance, the California Department of Insurance, or the New York State Department of Financial Services. Underlying complaint statistics are public records of the named state agencies.

A HonestPolicy Grade is an editorial opinion about relative complaint experience, derived arithmetically from the public records cited on this page. It is not a recommendation to buy or avoid any insurance product. See methodology (v0.2.1) for the exact formula.

Sources & provenance

[tx] Texas Department of Insurance — Complaint indexes and policy counts for insurance companies — Texas Department of Insurance.
https://data.texas.gov/dataset/Complaint-indexes-and-policy-counts-for-insurance-/pa9u-9s9w
Retrieved 2026-07-10T10:07:49+00:00. Published on the Texas Open Data Portal for public reuse. Complaint index values are calculated by TDI.

[ca_auto] California Department of Insurance — 2026 Consumer Complaint Study (Automobile composite) — California Department of Insurance.
https://www.insurance.ca.gov/01-consumers/120-company/03-concmplt/upload/2026-Consumer-Complaint-Study-Auto.pdf
Retrieved 2026-07-10T10:07:51+00:00. Public record of the California Department of Insurance. Ratios are justified complaints per 100,000 earned exposures as calculated by CDI.

[ca_home] California Department of Insurance — 2026 Consumer Complaint Study (Homeowners composite) — California Department of Insurance.
https://www.insurance.ca.gov/01-consumers/120-company/03-concmplt/upload/2026-Consumer-Complaint-Study-Home.pdf
Retrieved 2026-07-10T10:07:51+00:00. Public record of the California Department of Insurance. Ratios are justified complaints per 100,000 earned exposures as calculated by CDI.

[ny] New York State Department of Financial Services — Automobile Insurance Company Complaint Rankings: Beginning 2009 — New York State Department of Financial Services.
https://data.ny.gov/Government-Finance/Automobile-Insurance-Company-Complaint-Rankings-Be/h2wd-9xfe
Retrieved 2026-07-10T10:07:51+00:00. Published on Open Data NY for public reuse. Per DFS: insurers are ranked by upheld consumer complaints (complaints where DFS agreed the insurer made an inappropriate decision) as a share of automobile premiums written in New York State; the ratio column is upheld complaints per $1 million of premium as calculated by DFS.

Full machine-readable provenance for every figure: data/grades.json (methodology v0.2.1, generated 2026-07-10T10:22:02+00:00).